Refunds and cancellation

Cancel future renewals

When paid enrollment is enabled, you can open Manage subscription from your OzzyLab account and cancel in Paddle's customer portal. A normal cancellation stops renewal at the end of the current paid monthly period. Access continues until the cancellation takes effect. The portal displays the effective date.

Cancel before your next renewal to prevent the next charge. Cancellation and a refund are different: canceling future renewals does not automatically refund earlier payments.

Request a refund

For payments processed by Paddle, use the support link in your Paddle receipt or Paddle buyer support to request a refund. You can also contact ozgurasarstat@gmail.com for help with course access or a payment issue. Include your purchase email, order reference and a description of the issue. Never send passwords or full card details.

Paddle processes refund requests as Merchant of Record under its Refund Policy and applicable consumer law. Eligibility, withdrawal rights and deadlines may vary by location and circumstances. Nothing on this page limits mandatory rights to a refund, withdrawal or a remedy for a defective or unavailable service.

We do not promise automatic approval of every refund request or an additional unconditional money-back guarantee. If a refund is approved, the amount, payment method and expected processing time will be communicated through Paddle. Any resulting change to paid access will also be explained.

Problems with the course or a duplicate charge?

Contact us promptly if you cannot access a purchased course, believe you were charged twice, or need help canceling. We will investigate and work with Paddle where a billing correction or refund is needed.